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June 24, 2009



Anthony, In your "Oh in case you forgot" paragraph, you reference "(agree to late fees)". Don't you mean "agree to over-the-limit fees"?

Thanks BTW for this series. It's been a very helpful double check on the research we have done, especially when using to discuss, ahem, with staff resisting change.

Steve Van Beek

Thanks Peter, I've made the correction - appreciate the feedback.

Glad you are enjoying the section-by-section series.


I'm enjoying it Steve, thanks :)

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